London FAQ - BTS POP-UP : SPACE OF BTS IN LONDON

FAQ

POP-UP management may set a maximum number of guests allowed in the POP-UP to ensure a pleasant experience for all guests.
Guests should book a 1 hour time slot on this site to guarantee entry. Walk-ins are welcome, but may require queueing until space in-store becomes available. Entry without a pre-booked timeslot is not guaranteed.
After booking a time slot, click Show QR code to see the entry ticket.
A guest may book only one 1 hour time slot per day. Additional bookings on the same day by the same guest will be cancelled.
To avoid long queues and enjoy one full hour to experience the POP-UP, guests are advised to arrive at least 15 minutes prior to their booked time.
At the entrance to the POP-UP, guests are required to scan their QR code to gain entry.
To make booking changes, check email confirmation and click Manage booking.

POP-UP management may set a maximum number of guests allowed in the POP-UP to ensure a pleasant experience for all guests.
For the safety of guests and staff CCTV will be in operation.
Guests are responsible for their own personal belongings. The POP-UP management will not be responsible for any loss, damage, and/or theft.
POP-UP management reserves the right to refuse admission and/or ask any guest to leave the premises for engaging in behaviour deemed disorderly or inappropriate.
No food and drinks or pets are allowed in the POP-UP.

Photography or videography for commercial or promotional purposes without permission is not permitted.
Pictures and videos will be taken inside the POP-UP and these images or videos may be uploaded on POP-UP management and HYBE’s social media channels.

Payment can be made with debit or credit card. We are not accepting cash payments.
The product offering may vary over the duration of the POP-UP, and select items may sell out early due to limited quantity.
The POP-UP management reserves the right to restrict the quantity available for sale for select items.
Exchanges and refunds are permitted only within 14 days of purchase with the original purchase till receipt and if product is unused and in unopened packaging.
If a purchased item is found to have defects, it can be exchanged or refunded within 14 days of purchase with proof of purchase.
Requests for exchange or refund may be rejected in the following cases: 
   1. Change of mind
   2. Damaged product labels (cut, lost product tags, and/or damaged shrink wrap) 
   3. Signs of damage, alteration, use, wear, and odour or perfume residue
No exchanges or refunds after closure of POP-UP.